The following Booking Conditions together with the General Information contained on OUR website form the basis of your contract with Croatian Property Management, trading as Teneritas doo a limited Croatian Company ON BEHALF OF THE PROPERTY OWNER Please read them carefully as they set out our respective rights and obligations.
[In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Croatian Property Management .(Teneritas doo)
All bookings are made subject to these booking conditions.
Making your booking
Bookings can be made by completing the booking form or by contacting us direct by telephone OR EMAIL
Once we have received your booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation invoice by email direct from the owner. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of sending it out.
In order to confirm your stay, a deposit of 30% of the full payment (or full payment if booking within 56 days of departure) must be paid at the time of booking.This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than 56 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time the owner reserves the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.
You must pay a security deposit , usually on arrival. However, it is possible to pay a security bond at time of booking and this will be refunded after your stay. The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by the owner from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full at the end of your stay or within 14 days, if deducted on booking, after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying to the owner any additional monies required immediately on request from us.
A binding contract between You and the Owner, comes into existence when we dispatch a confirmation invoice to the party leader. This contract and all matters arising out of it are governed by Croatian Law. We both agree that any dispute arising out of or in connection with your stay will be dealt with by the Courts of Croatia
The cost of your stay
The Owner reserves the right to increase or decrease the prices of accommodation , in terms of special offers etc., at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking. Your signed confirmation is the final agreed price.
Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.
Cancellation by you
Should you need to cancel your stay once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when we receive it in writing at our offices. As we and the owners incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
|Period before start of stay within which written/email notification of cancellation is received by us||Cancellation charge|
|more than 8 weeks||deposit only|
|less than 8 weeks||deposit + 20%|
|less than 6 weeks||deposit + 50%|
|less than 4 weeks||deposit + 60%|
|less than 3 weeks||deposit + 80%|
|less than 2 weeks||deposit + 100%|
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of an insurance policy . Claims must be made directly to the insurance company concerned.
Changes and cancellation by us
Occasionally, the ownermay have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and sometimes cancel confirmed bookings. Whilst the owner always endeavour to avoid changes and cancellations, they must reserve the right to do so. This is mostly out of our control as we are simply booking management on behalf of the owner.
If the Owner has to make a significant change to or cancel your booking, we will tell you as soon as possible. The owner will endeavour to offer you an alternative should a significant change or cancellation occur, where possible.
We regret Teneritas doo cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. This is between You and the Owner and is the owners responsibility to you
Very rarely, the Owner may be forced by “force majeure” (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result. You will be referred directly to the Owner for such claims
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. The owner is the accountable person in any dispute, not Teneritas doo
Our Liability to you
We promise to provide your accommodation,as the owners representative, with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation or service arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question, on behalf of the Owner. We do not take responsibility for the failings of third party agencies, providing indirect service.Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim and this claim is to be addressed to the Property Owner.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)
In addition, we on behalf of the Owner, will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of your contract with the Owner, or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of your contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you or promises made by the owner that did not forma part of a contract , or that we were not made aware of , prior to our holiday. The owner is the responsible person in case of disputes.
The promises we make to you about the accommodation we have agreed to arrange as part of your contract with the Owner – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of your own Country which would have applied had that accommodation been provided in that jurisdiction.
Your luggage and belongings are not ours or the Owners responsibility. We are solely the owners representative on the ground and therefore not responsible to pay for damages. The guest is responsible to take due care
Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret the Owner cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. We will forward your complaints to the owner of the property and your claim will be direct with them
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you. This includes over occupancy of the property.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation with immediate effect. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Should you have any further issue you will take it up with the owner directly
13 Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part . We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
14. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. We will require them to be presented on your arrival so as to register your party with the relevant authorities and collect relevant tourist tax at the moment of arrival
15. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.
- Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. We will require them to be presented on your arrival so as to register your party with the relevant authorities and collect relevant tourist tax at the moment of arrival
Contact a member of our team with any questions